Unable to upload Avatar drawings.

[Sir Noobalot]

Today, I tried to submit a drawing I drew yesterday, and one a couple days ago, and it wouldn't let me upload it. I read tutorials on how to make a transparent GIF file and such, and some of the local players gave me some suggestions to contrast the picture more.

I'll tell you what I did, I got rid of the white background, then I make the drawing a separate layer, which I don't know how I actually did, sadly. Then I used contrast, and black and white. Then I did what I found on the fourms. (Even though I got rid of the background, but not change it into a biege background. D:)

I think spent a couple of hours of today doing this. But, Chewett suggested me to email the address he gave, in which I did. Since I will probably be asked to provide a screenshot, I'll provide it with the error, then the two drawings. (Which I submitted on Photobucket.)


http://i812.photobucket.com/albums/zz46/Duogduogduog/screenshotdenied.jpg
For the error, I think it is just me, or something else..?

http://i812.photobucket.com/albums/zz46/Duogduogduog/Baldnewbie-1.gif
This one was first out of all, and was denied the fasted before the second picture.

http://i812.photobucket.com/albums/zz46/Duogduogduog/DarkEnvoyMD.gif
This one toke longer to get denied, which is rather strange. I sent both of this images to the email for avatar drawings a couple hours ago.

I have also been inactive, never bought a avatar, and I need a hug soon or later.

[Chewett]

if it got denied, there was a reason for it wasnt it?

or didnt it upload as shown in the image. there are two different cases.

[Sir Noobalot]

I guess it's just me.. D:

[BFH]

That gif file is on alpha? Oo

ohh and be sure it fits the exact size and type.

[Sir Noobalot]

I didn't know how to make it into alpha, so I just removed the background.

[BFH]

[center][img]http://magicduel.com/userfiles/181413/Baldnewbie-1.gif[/img][/center]

[center]That's alpha.[/center]

[Neno Veliki]

We have another player that cant upload avatars. Kazz gets the same message as Sir Noobalot. Error(s) found: PERMISSION DENIED (GIF) UNABLE TO TRANSFER FILE, YOU MIGHT NEED MORE PERMISIONS.
Anybody know what causes this?

I uploaded the same file for testing without any problems so i guess file is not a problem.

Edited September 25, 2012 by Neno Veliki

[Seigheart]

Have they ever accessed an account with someone who was banned from uploading?

[Rasiel]

It might be that the file the pictures are in are a Administrative file, try moving them to your desktop or another file.

[ZenTao]

I have also attempted to upload a avatar that I drew and it told me the same ([font="helvetica, arial, sans-serif"][color="#282828"]Error(s) found: PERMISSION DENIED (GIF) UNABLE TO TRANSFER FILE, YOU MIGHT NEED MORE PERMISSIOnS). I asked Shadowseeker to help me test and it uploaded for him. I am not associated with anyone banned from uploading, the system thinks Jolla and I are alts because we live together and use the same internet connection, but he does nothing with avatars or anything bad for that matter, and I have admin rights on my system.[/color][/font]

[Chewett]

send avatar to art (at our domain) and cc to bugs (at our domain)

Only they can help if the system is at fault.

[Neno Veliki]

clear cache and stuff and try few times it might go away. the other guy that had same problems one day he coldnt upload and the next day he did it without problems. and he said he didnt do anything special to fix the problem. unless coder saw it and fixed it.

[ZenTao]

Thanks for the suggestions, when I get another chance I will try again, if it does not work, then Ill post again.

[Chewett]

moved for now, sending information to the avatar people can help resolve it