LHO qualifications:
Patience
friendlyness and helpfulness (tho they can still be a villain character when RPing)
Knowledge of rules, written and unwritten (and try to keep up to date with announcements and forum)
Activity! (preferably awake near daily)
Decent knowledge of English so he understands the questions and can respond to them in a decent manner
Knowledge on basic gameplay (basic information on combat, items, lands and alliances,...) and knowing who to send them to for further information on said subject if necessary
having some feeling on what is happening in the realm (ongoing quests, upcoming festivals, who has what role)